Atlassian

Overview

The Atlassian integration connects nexos.ai with Jira and Confluence so you can search for and reference tickets and pages directly in your workspace. It helps you answer questions faster, summarize project context, and keep responses grounded in the same source of truth your team already uses.

Setting up the integration (organization admin)

1. Open Settings.

2. Go to Organization → Integrations.

3. Find Atlassian in the list.

4. Set the integration to Active (enabled).

After it’s enabled here, team members can connect their own Atlassian accounts.

Connecting your account

1. Open Settings (select your email/profile at the bottom of the left sidebar, then Settings).

2. Select My Integrations.

3. Find Atlassian and select Connect.

1. You will be redirected to Atlassian. Sign in if prompted.

2. Review the access request screen (it will list what nexos.ai can access in Jira and Confluence) and select Accept to approve.

1. Return to nexos.ai. Atlassian should now show as connected in My Integrations.

Use Atlassian in Chat (turn it on for a conversation)

1. Open Chat.

2. Select the Tools icon.

3. Turn Atlassian toggle on to use it in that conversation.

Use Atlassian in Agents (turn it on for an agent)

1. Open Agents and select the agent you want to update.

2. Select the Studio icon (top-right), then open Settings.

3. Scroll to Integrations and turn Atlassian on.

4. Save your changes, then test the agent by asking it to pull context from Jira or Confluence (for example, “Summarize this Jira ticket” or “Find and summarize the Confluence page about X”).

Alternative (quick method) You can also tell the agent in plain language to add the Atlassian integration (for example, “Add the Atlassian integration for this agent”), and it will enable Atlassian for itself automatically so you can continue without leaving the conversation.

Managing permissions

• Your access in nexos.ai matches what your Atlassian account can access in Jira and Confluence. If you cannot find a project, issue, or space, you likely do not have permission for it in Atlassian.

• If the integration stops working or content disappears, reconnect your account (select Connect again) to refresh access.