Jira & Confluence (Atlassian)

Overview

The Atlassian integration connects nexos.ai with Jira and Confluence so you can search for and reference tickets and pages directly in your workspace. It helps you answer questions faster, summarize project context, and keep responses grounded in the same source of truth your team already uses.

Setting up the integration (as an admin)

1. Click on your Profile icon.

2. Go to Management -> Apps.

3. Find Jira & Confluence in the list.

4. Set the integration to Active (enabled).

After it’s enabled here, team members can connect their own Jira & Confluence accounts.

Connecting your account (as a member)

1. Click on your profile icon.

2. Go to Get apps -> My apps.

3. Find Jira & Confluence and select Connect.

4. You will be redirected to Atlassian. Sign in if prompted.

5. Review the access request screen (it will list what nexos.ai can access in Jira and Confluence) and select Accept to approve.

6. Return to nexos.ai. Jira & Confluence should now show as connected in My Apps.

Use Jira & Confluence in Chat (turn it on for a conversation)

1. Open New Chat.

2. Click on a "+" -> Integrations.

3. Toggle on Jira & Confluence to use it in that conversation.

Use Jira & Confluence in Agents (turn it on for an agent)

1. Open Agents and select the agent you want to update.

2. Select the Studio icon (top-right), then open Settings.

3. Scroll to Integrations and turn Jira & Confluence on.

4. Save your changes, then test the agent by asking it to pull context from Jira or Confluence (for example, “Summarize this Jira ticket” or “Find and summarize the Confluence page about X”).

Alternative (quick method) You can also tell the agent in plain language to add the Jira & Confluence integration (for example, “Add the Atlassian integration for this agent”), and it will enable Atlassian for itself automatically so you can continue without leaving the conversation.

Managing permissions

• Your access in nexos.ai matches what your Atlassian account can access in Jira and Confluence. If you cannot find a project, issue, or space, you likely do not have permission for it in Atlassian.

• If the integration stops working or content disappears, reconnect your account (select Connect again) to refresh access.