Account

The Account page lets you manage your personal details and basic sign-in security options.

Open Account settings

• From the workspace, select your email/profile at the bottom of the left sidebar.

• Select Settings.

• Select Account.

• If the left sidebar is collapsed, expand it first so you can see your email/profile.

User preferences

Use this section to review your account email and choose whether you want to receive product news.

Email address

Shows the email currently associated with your nexos.ai user. This field may be read-only depending on how your workspace is managed (for example, SSO-managed accounts).

Receive email notifications

• Turn this on to receive emails about new features, platform updates, and tips.

• Turn this off to stop product emails. Important service or security emails may still be sent.

• The Privacy Policy link explains how email preferences and related data are handled.

Password and security

This section is for managing your password and sign-in methods. For security, you may be asked to verify your identity before you can view or change these settings.

Verify identity

If you see “Verification required”, select Verify Identity and complete the on-screen check. Once verified, the password and sign-in options become available.

Security

Use the security section to keep your account protected:

• Change password: Set a new password and save your changes.

• Linked sign-in methods: Connect or disconnect SSO providers (availability depends on your workspace).

Troubleshooting

• Can’t change your email address: Your organization may control it through your identity provider (SSO).

• Verify Identity doesn’t work: Try signing out and back in, then retry. If it still fails, contact your workspace admin.

• Not receiving notifications: Check your email notifications toggle and your inbox spam/junk folder.

Tips

• If you do not see your email/profile at the bottom of the left sidebar, expand the sidebar first.

• If you change your sign-in method (password or SSO), make sure you can still access the email address associated with your account.