Troubleshooting

Issue	Troubleshooting
Some models I'd like to use are missing.	Contact your workspace admin. Depending on organization, your admin customizes the list of models the company uses.
Models are giving outdated information.	Some models have knowledge cut off at a specific date (not controlled by nexos.ai). We recommend enriching the input command with "web search" or choosing a newer model.
I get "Model unavailable. Please try again later." error.	In most cases - downtime from service providers, in this case we recommend switching models and coming back later.
File does not upload. I get an error.	Although we support nearly all file types, some files, like TIFF, may not be supported.